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Intercept Studio Drives Uptime and Reliability for Cross Country Automotive Services

BALTIMORE, Maryland, 04/11/2007 – Baltimore-based AVIcode, Inc. announced today that it has reached an agreement for its flagship product – Intercept Studio – to be used by Cross Country Automotive Services, a privately-held provider of integrated vehicle and driver programs and service solutions in North America.

AVIcode’s Intercept Studio automatically detects failures and performance degradations in applications running on the Microsoft .NET Framework, and sends real-time alerts with complete root-cause information for those errors, helping organizations to resolve problems faster.

Since it’s founding in 1972, Cross Country has become the dominant player in the automotive roadside assistance marketplace. Today, nearly 70% of the largest and most prestigious brands in the automotive industry, including original equipment manufacturer’s and aftermarket companies, rely on Cross Country to provide customer service 24 hours a day, respond to one million calls per month, and manage a vendor network of over 20,000 service providers.

The availability and reliability of Cross Country’s CRM systems is of paramount importance to Cross Country and its clients. Recognizing the critical nature of the system, Cross Country selected AVIcode’s Intercept Studio for real-time, in-production monitoring.

“Cross Country guarantees uninterrupted service to our customers 365 days a year from our multiple customer contact centers through a powerful framework of application and data servers,” said Jim Bonasera, Chief Architect at Cross Country. “We’re in business to serve our customers. We can’t afford to spend weeks trying to resolve a performance or configuration issue that potentially could impact service to our customers.”

Intercept Studio can immediately detect and diagnose the source of any problem within Cross Country’s CRM system, gathering and analyzing application data in real time. By pinpointing the root cause of .NET coding defects quickly, Cross Country has been able to keep its resources focused on client needs and building next generation solutions. And, Cross Country is well-equipped to ensure their customers receive timely roadside assistance anytime they need it.

“Approximately 30% of application development time is spent on error handling,” said Mike Curreri, CEO of AVIcode. “Despite the dedication of numerous resources, it can be a tedious process to manually analyze error logs and identify application problem areas. That ability to immediately identify the root-cause of application faults reflects the exact experience of many of AVIcode’s customers.”

Intercept Studio is a low overhead solution that does not place heavy burdens on system resources and works immediately out-of-the-box. These features allowed Cross Country to implement the technology five days after the initial meeting with AVIcode. As a result, Cross Country was able to derive value from Intercept Studio immediately and ROI was realized.

Currently, AVIcode has over 700 licensed installations of its software worldwide, helping to strengthen the company’s position as the leading provider of .NET application monitoring solutions.

About AVIcode

AVIcode is the leading provider of .NET application monitoring solutions. AVIcode's patented technology protects application development and management investments, and is recommended as a best practice by Microsoft for .NET application monitoring. AVIcode's flagship product, Intercept Studio, detects application problems in real-time throughout the application lifecycle - including security and connectivity issues, performance bottlenecks, and code failures - and delivers immediate root cause information to accelerate problem resolution. Organizations worldwide rely on AVIcode's technology to get applications to market faster, reduce application maintenance and management costs, and ensure maximum application availability and reliability. And, AVIcode's award winning technology powers other monitoring solutions like Quest Software's Foglight for .NET and Quest .NET Management Pack. For more information, contact AVIcode at 443.543.0030 or info@avicode.com, or visit the company website at www.avicode.com.

About Cross Country Automotive Services

Headquartered in Medford, Massachusetts, Cross Country Automotive Services (www.CrossCountry-Auto.com) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 50 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States.

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Press contact: Marty Brandwin, AVIcode (443) 543-0030, marty.brandwin@AVIcode.com