TFS Incident Management Connector

Overview

Application problem resolution can be a timely and expensive process. Significant effort and resources are often required to ensure isolation and identification of the precise root cause of application errors. In addition to manual root cause information gathering, it is difficult to simulate the exact environment in which an error occurred for problem re-creation. To further complicate the process, problem resolution responsibilities are divided among personnel from IT operations, development, and support teams, all of whom must efficiently and effectively communicate regarding the problem, its root cause, and its resolution state.

The AVIcode TFS Incident Management Connector resolves these complications by integrating the communication and management of application problems between operations and development teams. The TFS Connector furthers Microsoft’s Dynamic Systems Initiative by offering the first tool to facilitate communication between Visual Studio 2005 Team System (VSTS) and Microsoft Operations Manager 2005, thus uniting the traditional operations and development silos.

Specifically, the TFS Connector enables bi-directional integration of VSTS work items with Microsoft Operations Manager (MOM) 2005 alerts, resulting in improved and automated communications. For more information on the TFS Incident Management Connector, view the product literature or email AVIcode.