Customer Stories
Financial Services
The financial services industry is
rapidly evolving due to regulatory
requirements, operational pressures, and
continued merger and acquisition activity.
These pressures are requiring increasingly
complex applications to be deployed and
managed in order to integrate disparate
data, improve efficiencies, and enable both
company growth and customer self-service.
Due to the complexity and distributed
nature of these applications, multiple
points of potential failure exist.
Proactively monitoring these applications
enables financial services organizations,
like banks, investment brokers, and mortgage
lenders, to detect, diagnose, and remedy
problems before they negatively impact
business.
AVIcode is enabling just this. Financial
services companies of all sizes use
AVIcode’s technology to look at their
business from a new perspective, to gain
insight into the behavior and health of
critical applications, and to proactively
address potential issues that could affect
their business and their customers’
business. Some examples of AVIcode’s success
in the financial services industry follow.
The fourth largest bank in Israel
selected AVIcode to ensure a seamless
migration of two business critical
applications to .NET. Both applications – a
smart-client branch management system and a
web-enabled online customer banking
application – were migrated from OS/2 to
.NET 2.0. AVIcode's .NET Management Pack is
being used pre-production to ensure
successful migration and post-production to
ensure continued reliability and
availability of these applications. In
addition, future .NET development will also
rely on AVIcode's monitoring solutions.
AVIcode opened the door to a large MOM
deployment as well, and both the .NET MP and
MOM were integrated into a Tivoli
environment in order to provide Bank Mizrahi
with greater control over IT resources.
"Banking is computing. No computing, no
banking," says Danny Dotan, Delivery
Channels Applications division manager with
Mizrahi Tefahot Bank. "AVIcode develops the
only products on the market that will help
us detect application problems before they
impact our business, allowing us to maintain
optimal availability and enabling us to
provide the best customer experience
possible."
Read
more.
Bank of America
AVIcode is used to monitor a securities
trading application for Bank of America
Securities Division. The trading application
is written in the 1.1 framework. BoA has MOM
running in conjunction with this application
and purchased AVIcode for in-production use.
Their primary monitoring goals primarily
surround exception events with this
application.
Citigroup
Citigroup has deployed a set of internal
portal applications to provision HR services
and resources in support of their employees.
The application is monitored with MOM 2005
and Application Center. In order to avoid
friction between development and
infrastructure teams, Citigroup deployed
AVIcode's technology to troubleshoot issues
of the production application. With the
ability to collect diagnostic information,
down to the offending line of source code,
Citigroup is able to better support and
maintain this internal application.
eCommLink
The premier provider of next generation
payment technology for stored value, debit,
and credit transactions, eCommLink provides
an enterprise payment platofrm that permits
a broad range of loading and disbursement
options. With AVIcode, eCommLink is able to
detect application problems before they
impact end users and resolve problems
faster.
Home Loan Bank
Home Loan Bank has helped over 75,000
people refinance their homes, consolidate
debt, buy new homes, and get cash for
expenses - even people struggling with their
finances. AVIcode's ability to capture root
cause details for application failures and
performance issues has helped speed time to
resolution of application issues in both
staging and production environments.
Jefferies
Jefferies uses the .NET Management Pack
in their London-based data center to monitor
an online trading application developed by
the company's international division.
According to Jefferies' director of
development: "The product gives us a crystal
clear inside look of our multi-tier
applications and enables us to identify our
performance bottleneck instantly. I am also
amazed that it is so light-weight and
virtually adds no overhead to our
applications."
Jones Lang LaSalle
Jones Lang LaSalle uses Intercept Studio
to diagnose and troubleshoot problems within
a web application used for commercial real
estate property provisioning. Intercept
Studio is used within the staging
environment.
JP Morgan Chase
JPMC selected AVIcode to help the company
overcome the challenges of managing
productive, real-time systems. These systems
placed burden on both JPMC's support staff
and well as on client relationships because
the company believes that any downtime is
too much downtime. With Intercept Studio
providing real-time, proactive software
monitoring, JPMC has better control over and
confidence in their technology.
Because Intercept Studio automatically
detects exception and performance issues as
they occur, Intercept Studio can alert
NetBank to errors without relying on
end-users to report them. NetBank was able
to immediately implement AVIcode's
monitoring and diagnostic technology without
instrumentation or recompiling, saving
NetBank both time and money. According to
Akin Agar, NetBank's Manager of Internet
Services, "AVIcode's product effectively
monitors .NET applications with low overhead
in an always-on state, helping us cut the
time to resolve software applications in
half."
Read
more.
Russell Investment Group
Russell Investment Group uses AVIcode to
improve the QA process, enabling application
problems to be detected and resolved
pre-production. In addition, the use of
AVIcode has limited Russell Investment's
need for and reliance on instrumentation.
Skandia
Skandia'a production environment crashed
twice within two months, after the company
deployed several new applications critical
to their trading systems. Skandia's initial
response was to add more hardware, but the
system continued to crash. After
implementing Intercept Studio, the problem
was immediately addressed and quickly
identified so it could be resolved. Since,
Intercept Studio has been implemented to
monitor seven critical applications, and
Skandia's 2007 plans include deploying
Intercept Studio to development teams and to
additional production systems.
TheMarkets
Eleven of the world's largest investment
banks joined together to start delivering -
direct to clients - more of their
proprietary content than had traditionally
been available from the middlemen in the
marketplace. To do so, these banks created
TheMarkets. Today, TheMarkets has over 1500
asset managers, mutual funds, pension funds,
hedge funds, corporations, and private
equity firms as clients. TheMarkets relies
on AVIcode's technology to monitor a
web-based subscription service for the
company's brokerage clients. AVIcode
provides detailed information on response
times and site availability, helping
TheMarkets ensure customer satisfaction.
XL Capital
XL Capital, a leading provider of global
insurance and reinsurance, was having
problems with a third party application that
tied into an AS/400 back-end system. The
system was causing a time-out to occur, and
after months of working with the third party
to determine the cause of the problem, XL
turned to AVIcode. AVIcode helped XL
determine the problem was a web service call
to the back end system. AVIcode is now used
by XL for both application performance
monitoring and business activity monitoring.
AVIcode has become the backbone of a global
monitoring system for an internal WinForms
application, and our solution is used to
monitor both workflow and business metrics.
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