Customer Stories

Healthcare

AVIcode delivered the world’s first .NET application monitoring solution uniquely designed to be used throughout the application lifecycle. Today, AVIcode’s application monitoring technology is helping organizations around the world reduce risk and save costs from development to QA to production. And, these organizations regularly report improved application availability and reliability, along with faster problem resolution. AVIcode’s solutions are monitoring applications used by millions of people every day, across every industry and around the world. Here are a few of our customers’ successes:

CliniTech

Two of the largest physician-owned medical clinics in the state of Washington rely on ready availability of their electronic medical record system, provided by CliniTech. In order to best support these clinics, CliniTech recognized the need for complete visibility into their applications. To gain this visibility, the company deployed Intercept Studio into a production environment with both server and desktop-based applications.

CSC

When CSC experienced a slow down of an application they developed for a state agency to submit and receive information about Medicaid claims, patient eligibility, claims status, etc., they turned to Intercept Studio to determine the root cause of the performance issue. Intercept Studio's ability to deliver a graphical event chain to visually represent transactions across multiple servers helped CSC identify a series of SQL queries that were causing the bottleneck. In addition, CSC utilized Intercept Studio throughout their QA stage, helping to reduce test cycles for use cases from three days to one day. Read more.

MedicAlert

MedicAlert, the market leader in personal health records and providing critical medical information in emergencies, uses AVIcode to monitor its upgraded medical records system. With over 2.4 million members relying on the availability of critical information to be shared between patients, providers, and first responders 24 hours a day, MedicAlert must ensure application availability and reliability. MedicAlert’s biggest challenge had been finding and eliminating application problems; because of the life saving nature of their business, the company could not afford to spend weeks trying to identify and resolve application failures and bottlenecks. Within moments of installing AVIcode’s Intercept Studio, MedicAlert gained visibility into the performance and health of their applications, and the company believes its members will now be more efficient and productive. MedicAlert expects to realize ROI within six months of using Intercept Studio. Read more.

Ochsner Health System

Ochsner Healthcare owns all the hospitals in New Orleans. AVIcode's technology was deployed to monitor their newly developed imaging software in both QA and production environments.

RealMed

RealMed needed a monitoring solution that could help them diagnose and resolve application problems in production. Initially, AVIcode was used to help diagnose the root cause of a memory leak problem. Now, as the company releases new products, AVIcode will be relied upon to deliver detailed information on application behavior and health. This information is deemed critical to the company’s troubleshooting efforts.