Solutions

for Chief Information Officers

• For every $1 spent on application development, up to $6 is spent on support.
• 80% of total application costs are realized after application deployment in terms of support and management.
• The need to hire staff to support applications after deployment is quickly increasing.

Intercept Studio protects your organization’s software investment, helping to resolve the increasing costs of application support and management by providing complete insight into application health. Intercept Studio enables better use of developer resources, improves the problem resolution process, and ensure maximum application availability.

Better use of developer resources

By monitoring and capturing the precise root cause of an application error throughout the application lifecycle, Intercept Studio reduces the need for instrumentation and saves countless hours traditionally spent on recreating the precise context of an error. Intercept Studio ensures your team has the information they need to quickly resolve application faults, including the precise blame component, associated member and local variables, parameters, and the precise line of offending source code. With Intercept Studio, your development team spends less time on instrumentation and application support issues, and more time focused on application functionality and core business logic.

Improved application reliability and availability

Intercept Studio improves application reliability by providing real-time monitoring throughout the application development process, helping your organization to identify and resolve errors pre-deployment while staying on time and on budget. In production, Intercept Studio delivers always-on monitoring with an imperceptible impact on system resources. Receiving real-time alerts and root cause diagnosis of in production errors saves further costs by improving time to error resolution.

Reducing support costs

The cost of application support is also affected by Intercept Studio. Currently, you likely spend time and money on support resources who react to issues when they occur and have to hunt down errors to determine where the problem is really occurring. Intercept Studio monitors applications in an always on state, with imperceptible impact to system resources. This allows Intercept Studio to detect errors when they occur, without the need for end users to report the errors. And, Intercept Studio’s root cause analysis enables diagnoses of application errors without the need to recreate and manually interpret event log information. With Intercept Studio, what used to take support teams hours or even days to do is accomplished in minutes.

Improve processes through trends reports and analysis

Finally, Intercept Studio allows you to better understand performance and availability trends for your applications. Actionable reporting identifies key performance hotspots and allows you to establish metrics and benchmarks for application behavior. This insight can help to improve IT processes, including ensuring and improving on optimal issue response times.